VBA Executive Advisory — Refund & Cancellation Policy

Venture Beyond Aspirations LLC (VBA)

Effective Date: October 12, 2026

1. All Sales Final

All paid Executive Advisory consultations are nonrefundable for customer-initiated cancellations, missed appointments, late arrivals, scheduling conflicts, changes of plans, or dissatisfaction with advice provided in good faith.

Once an appointment is confirmed and paid for, VBA reserves that time exclusively for the customer.

Exceptions apply when VBA fails to provide the purchased service, a verified billing error occurs, or a refund is required by applicable law.

2. Rescheduling Policy

Customers may reschedule a paid consultation one time at no additional charge, provided the request is submitted at least 24 hours before the scheduled start time.

The following conditions apply:

Only one complimentary reschedule is permitted per consultation.
The new appointment must be scheduled within 60 calendar days of the original appointment date, subject to availability.
If VBA cannot offer reasonable availability within that period, VBA will extend the rescheduling window.
A second customer-requested reschedule may be declined.
Rescheduling does not entitle the customer to a refund.

Requests received less than 24 hours before the appointment are not eligible for complimentary rescheduling.

3. Same-Day Cancellations

Same-day cancellations and requests made less than 24 hours before the scheduled appointment are not eligible for a refund, credit, or complimentary reschedule.

The entire consultation fee is forfeited, except where required by applicable law.

This rule also applies to appointments booked within 24 hours of their scheduled start time.

4. Late Arrivals

Customers are encouraged to join virtual consultations at least five minutes before their scheduled start time.

Appointments begin and end at the originally scheduled times.

If a customer arrives late:

The consultation will not automatically be extended.
Missed time will not be restored.
No partial refund or credit will be provided.
VBA may classify the appointment as a no-show after 15 minutes.

A customer who joins late but before the 15-minute cutoff may receive the remaining scheduled consultation time.

5. No-Shows

A customer who fails to attend or does not join within 15 minutes after the scheduled start time may be classified as a no-show.

No-show appointments are considered completed for billing and booking-policy purposes.

No refund, credit, or complimentary replacement appointment will be issued.

Customers wishing to schedule another consultation must purchase a new appointment.

6. Customer Technical Difficulties

Customers are responsible for maintaining a working internet connection, compatible device, and access to the designated meeting platform.

Technical issues originating from the customer's equipment, internet connection, or local environment do not automatically qualify for refunds or complimentary rescheduling.

Customers should notify VBA promptly if they experience technical difficulties.

7. VBA-Initiated Cancellations or Service Failures

If VBA cancels a confirmed appointment or cannot deliver the purchased consultation due to circumstances attributable to VBA, the customer may choose:

A replacement consultation at no additional cost; or
A full refund of the affected consultation fee.

Where a material VBA-side technical failure substantially prevents delivery of the purchased consultation, VBA will provide an appropriate replacement or refund.

If payment is collected but VBA cannot confirm or provide the appointment, the customer will be offered a suitable alternative or a refund.

8. Billing Errors

Verified duplicate charges, incorrect payment amounts, and other billing errors will be corrected as appropriate.

Approved refunds will ordinarily be returned to the original payment method. Processing times depend on the payment provider.

Nothing in this policy limits any refund, dispute, or consumer rights that cannot legally be waived.

9. Employee and Guest Discount Bookings

Appointments purchased using the VBA Employee Executive Advisory Discount are subject to the same cancellation and refund rules.

Each paid discounted consultation counts toward the sponsoring employee's annual two-session allowance.

Late cancellations and no-shows do not restore the employee's discount allowance.

A permitted reschedule does not deduct an additional use.

A qualifying fully refunded cancellation restores the discount use, subject to continued employee eligibility.

10. Payment Disputes and Refund Requests

Customers who believe they experienced a billing error, VBA service failure, or other circumstance qualifying for a refund should contact hello@vbaspire.com.

Requests should include:

Customer name
Booking confirmation number
Appointment date
Description of the issue

VBA will review the circumstances and respond through an authorized support channel.

Submitting a refund request does not guarantee approval.

11. Policy Acceptance

Customers must acknowledge this policy before completing payment.

By completing payment, the customer confirms that they understand the appointment duration, scheduled date and time, nonrefundable nature of customer-initiated cancellations, 24-hour rescheduling requirement, and late-arrival/no-show provisions.

12. Contact

Venture Beyond Aspirations LLC

18336 Edison Ave #1042

Chesterfield, MO 63005-3618

Email: hello@vbaspire.com

Website: https://vbaspire.com

Related Policies:

This policy applies to paid Executive Advisory consultations and does not replace any nonwaivable rights under applicable law.